Privacy Policy.
Last updated: 2 November 2026
1. Who We Are
cabeazy is a ride-hailing platform connecting licensed PHV drivers with passengers. This policy explains how we collect, use, store, and protect your personal data when you use our mobile apps and website.
2. Data We Collect
We collect the following information:
- Account data: name, phone number, email address
- Payment data: payment method details (processed securely via Stripe)
- Location data: pickup/drop-off locations, real-time GPS during rides
- Driver documents: PHV licence number, vehicle registration, MOT and insurance expiry dates
- Usage data: ride history, ratings, support interactions
- Device data: device type, OS version, push notification tokens
- Emergency contacts: the names and mobile numbers you add, so we can text them if you raise an SOS
3. How We Use Your Data
We use your data to:
- Match you with drivers or passengers and facilitate rides
- Process payments and calculate fares
- Send ride updates, receipts, and important notifications
- Ensure safety through ride tracking and emergency features
- Verify driver licensing and vehicle compliance
- Improve our service and resolve support issues
4. Data Sharing
We share limited data with third parties only as necessary to provide our service:
- Stripe: payment processing
- Mapbox: maps and routing
- Sinch: sends our text messages: your sign-in codes, and in an SOS the texts to your emergency contacts and your taxi office (the phone numbers and the message)
- Sentry: error monitoring (anonymised)
- Your close contacts: your trip's live tracking link, only when you choose to share it with them
We do not sell your personal data to third parties.
5. Emergency SOS
If you press SOS during a ride, or up to 30 minutes after it, your phone offers to call 999 first. cabeazy and taxi offices are not an emergency service: an SOS alerts people in addition to 999, never instead of it. To get you help, we share:
- With your emergency contacts: a text with your first name, that you raised an SOS, and a link to follow the ride live
- With the taxi office running your ride: your name and phone number, the ride, the car and driver, and your location while the SOS is open
- With cabeazy staff: the same, so we can step in if the office does not
- With the police: your location, the ride, the car and the driver's details, when the office or cabeazy calls them about your SOS
We do this to protect your life or safety (vital interests, UK GDPR Article 6(1)(d)). We share only what is needed to reach you and help you, and only while the SOS is open. Your location is sent while the SOS is open and stops when it is closed.
We keep the record of an SOS (what was raised, who was alerted, the locations sent and every action taken) for six years as evidence, then delete or anonymise it. The record is never edited or deleted before then.
6. Data Retention
We retain your data for as long as your account is active. Ride history and transaction records are kept for 7 years to comply with financial regulations. When you delete your account, personal data is removed within 30 days, except where retention is required by law.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Request data portability
To exercise these rights, contact us at hello@cabeazy.co.uk.
8. Security
We use industry-standard security measures including encrypted connections (TLS), secure credential storage, and access controls. Payment data is handled entirely by Stripe and never stored on our servers.
10. Changes
We may update this policy from time to time. We will notify you of significant changes via the app or email.
11. Contact
For privacy-related enquiries, contact us at hello@cabeazy.co.uk.